Sazara R. Johnson, MA, ITIL, MOS, SM
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One Example Approach
Example Training Approach
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Rapid Prototyping
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Traditional
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Flipped
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Flexible
Assessment Phase
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Assessments of Stakeholders Training Needs
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Customer Requirements (ex. 1)
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Obtain access to technology to be trained
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Determine Training Approach
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Write Training Departments' Recommendations & Training Departments Requirements (ex.2) to Deliver to Stakeholders
Training Design Phase
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Design Training Websites (Optional Based Upon Requirements)
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Design Teaching Methodology
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Begin Designing Customer Learning Centers (Areas) for Skill Refreshment
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Obtain Development Learning Management System (Optional Based Upon Requirements)
Training Prototype
Development/Alpha Testing Phase
Knowledge Transfer Phase
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Develop Course Content
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Configure and Upload Information onto Learning Management Systems (if required)
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Prototype and Test Instructor-led Training (if required)
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Develop and Test Training Websites on Development Server (Optional Based Upon Requirements)
Customers have many options for final training implementation
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Update Training
/Beta Testing Phase/Final Training Update
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Perform Update A, Beta Testing, and Final Update of Course Content
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Update Information on Learning Management Systems (if required)
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Perform Update A, Beta Testing, and Final Update of Instructor-led Training (if required)
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Perform Update A, Beta Testing, and Final Update of Mobile Training (if required)
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Perform Update A, Beta Testing, and Final Update of Training Websites on Development Server (Optional Based Upon Requirements)
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Perform Update A, Beta Testing, and Final Update of Training Materials
Additional Training Deliverables
Feedback Phase
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Iterative Content Evaluations & Improvements
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Enduser In-Training Performance Evaluations
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Customer Post-Performance Evaluations
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Communication Plans
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Change Management Plans
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Training Requirements
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User Testing for Software & Hardware