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Sazara R. Johnson, MA, ITIL, MOS, SM
One Example Approach
Example Training Approach
  • Rapid Prototyping 

  • Traditional

  • Flipped

  • Flexible

Assessment Phase
Training Design Phase
  • Design Course Content

  • Design Storyboards

  • Design Training Websites (Optional Based Upon Requirements)

  • Design Teaching Methodology

  • Begin Designing Customer Learning Centers (Areas) for Skill Refreshment

  • Obtain Development Learning Management System (Optional Based Upon Requirements)

Training Prototype
Development/Alpha Testing Phase
Knowledge Transfer Phase
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Customers have many options for final training implementation

  • Train-the-Trainer

  • User Training

  • Blended Learning

  • eLearning (ex.1) (ex.2)

  • Design, Develop, and Implement Customer Learning Centers for Skill Refreshment (if required)

  • Refresher Training

  • Pre-Cutover (IT) Training

  • Continual Development

  • Post-Cutover (IT) Training

Update Training
/Beta Testing Phase/Final Training Update
  • Perform Update A, Beta Testing, and Final Update of Course Content

  • Update Information on Learning Management Systems (if required)

  • Perform Update A, Beta Testing, and Final Update of Instructor-led Training (if required)

  • Perform Update A, Beta Testing, and Final Update of Mobile Training (if required)

  • Perform Update A, Beta Testing, and Final Update of Training Websites on Development Server (Optional Based Upon Requirements) 

  • Perform Update A, Beta Testing, and Final Update of Training Materials

Additional Training Deliverables
 
Feedback Phase
  • Iterative Content Evaluations & Improvements

  • Enduser Feedback Evaluations

  • Enduser In-Training Performance Evaluations

  • Customer Post-Performance Evaluations

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  • Communication Plans

  • Change Management Plans

  • Training Requirements

  • User Testing for Software & Hardware

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